BigONE

Unfreeze account It is expected to take 3-7 business days

The following information is required for thawing:

• 1. A photo of a hand-held ID card containing a face, accompanied by an A4 paper text description, date: (business day) + business description (ie "unfree account" )
• 2. Phone number/mailbox bound to the account
• 3. Mobile phone number that can be connected